Support

Contact us

Email hello@ordrring.com and we'll get back to you within one business day. Include the business name (if your question is about a specific place) and screenshots when something looks wrong. It helps us fix it faster.

Account questions

• Forgot your password: use "Forgot password" on the sign-in screen, and a reset link arrives by email.
• Delete your customer account: in the app, go to the You tab → Delete account. Your personal information is permanently removed; order history stays with the businesses you visited, without your identity attached.
• Staff accounts: managed by your store owner (deactivation). For full removal of a staff identity and its personal information, email hello@ordrring.com from the account's email address.

Payments

Card payments are processed by Stripe. For a refund on an order, contact the business directly: they can see the order and issue the refund. If you can't reach them, email us and we'll help.

Accessibility

If you hit a barrier using Ordr Ring with assistive technology, please tell us. See our accessibility statement.