Support

Contact us

Email hello@ordrring.com and we'll get back to you within one business day. Include the business name (if your question is about a specific place) and screenshots when something looks wrong. It helps us fix it faster.

Account questions

• Forgot your password: use "Forgot password" on the sign-in screen, and a reset link arrives by email.
• Delete your customer account: sign in at ordrring.app/account and choose Delete account. Your personal information is permanently removed; order history stays with the businesses you visited, without your identity attached.
• Staff accounts: managed by your store owner (deactivation). For full removal of a staff identity and its personal information, email hello@ordrring.com from the account's email address.

Payments

Card payments are processed by Stripe. For a refund on an order, contact the business directly. They can see your order, and refunds are issued through their Stripe account. If you can't reach them, email us and we'll help.

Accessibility

If you hit a barrier using Ordr Ring with assistive technology, please tell us. See our accessibility statement.